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Terms & Conditions

Last Updated: March 10, 2025

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By engaging with Lakeshore Lighting and its services, including visiting our website (lakeshorelights.com), you agree to these Terms and Conditions. Please read them carefully before using our services.

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1. Acceptance of Terms

These Terms and Conditions govern your use of our website and services, including consultations, outdoor lighting installations, and related products. By requesting a quote, scheduling a consultation, or making a purchase, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

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2. Services Provided

Lakeshore Lighting provides custom outdoor lighting solutions for residential properties, including but not limited to:

  • Landscape lighting

  • Architectural lighting

  • Permanent holiday lighting

  • Bistro lighting

All installations feature top-quality, and sometimes phone-controlled products. Services are subject to availability and may vary based on your location in Holland, Michigan, or surrounding areas.

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3. Quote and Payment Terms

  • Quotes: All quotes provided are free and valid for 14 days unless otherwise stated. Quotes are estimates based on initial consultations and may be adjusted after a site visit.

  • Deposits: A 50% deposit is required to schedule installation, with the remaining balance due upon completion.

  • Payment Methods: We accept credit cards, bank transfers, cash, and checks. Payments must be made in U.S. dollars.

  • Late Payments: Overdue payments may incur a 5% late fee per month. We reserve the right to suspend services for non-payment. A payment becomes "late" 14 days after installation is completed.

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4. Installation and Service

  • Scheduling: Installation dates are scheduled based on mutual agreement. Delays due to weather, supply chain issues, or unforeseen circumstances may occur, and we will communicate updates promptly.

  • Property Access: You agree to provide access to your property for installation and maintenance. You are responsible for obtaining any necessary permits or homeowner association approvals.

  • Modifications: Any changes to the agreed-upon design after the deposit may incur additional fees, which will be communicated in advance.

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5. Warranties and Guarantees

  • Product Warranty: Our lighting products come with a manufacturer’s warranty (typically 1-3 years, depending on the product). We will facilitate repairs or replacements per the manufacturer’s terms.

  • Installation Warranty: We provide a 1-year warranty on installation workmanship. Issues due to misuse, vandalism, or natural disasters are not covered.

  • No Additional Guarantees: Beyond the above, we make no guarantees regarding the performance or longevity of lighting systems due to factors beyond our control (e.g., power surges, weather).

  • Exceptions: Sometimes, existing installations are refreshed/replaced. We do not warranty any and all existing hardware, wire, transformers, labor, etc. 

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6. Limitation of Liability

Lakeshore Lighting is not liable for indirect, incidental, or consequential damages arising from the use of our services, including but not limited to property damage, loss of use, or delays. Our total liability shall not exceed the amount paid for the specific service. You agree to indemnify us against claims arising from your misuse of our products or failure to maintain your property.

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7. Cancellations and Refunds

  • Cancellations: Cancellations made at least 7 days before the scheduled installation will receive a full refund of the deposit, minus a 5% processing fee. Cancellations within 7 days are non-refunded but may be credited toward a future service.

  • Refunds: Refunds for completed services are not provided unless covered by warranty. Custom products (e.g., tailored lighting designs) are non-refunded.

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8. Intellectual Property

All designs, content, and materials on our website are the property of Lakeshore Lighting. You may not reproduce, distribute, or use our materials without written permission.

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9. Governing Law

These Terms and Conditions are governed by the laws of the State of Michigan. Any disputes will be resolved in the courts of Ottawa County, Michigan.

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10. Changes to Terms

We may update these Terms and Conditions at our discretion. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the new terms.

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11. Contact Us

For questions about these Terms and Conditions, please contact us:

Privacy Policy

General Privacy Policy for Lakeshore Lighting


Last Updated: March 10, 2025

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At Lakeshore Lighting, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (lakeshorelights.com) or interact with our services. By using our website, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you submit a contact form, request a quote, or communicate with us, we collect details such as your name, email address, phone number, and any messages you provide.

  • Non-Personal Information: We use cookies and similar technologies to collect data like your IP address, browser type, device information, and website usage patterns (e.g., pages visited, time spent). This helps us improve your experience and analyze site performance.

  • Third-Party Data: If you interact with us via social media (e.g., Facebook Lead Ads), we may receive information like your name and email, depending on the platform’s settings.

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2. How We Use Your Information

We use your data for the following purposes:

  • To provide and improve our outdoor lighting services (e.g., responding to quote requests, scheduling consultations).

  • To communicate with you, including sending project updates, promotional offers, or newsletters (you can opt out at any time).

  • To analyze website usage and enhance user experience through tools like Google Analytics.

  • To comply with legal obligations, such as responding to lawful requests or protecting our rights.

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3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data in these cases:

  • Service Providers: With trusted vendors who assist with our operations (e.g., email marketing tools, hosting providers), under strict confidentiality agreements.

  • Legal Requirements: If required by law, such as to comply with a subpoena or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

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4. How We Protect Your Information

We implement reasonable security measures to protect your data, such as encryption and secure servers. However, no online system is 100% secure, and we cannot guarantee absolute protection against unauthorized access. If a data breach occurs, we will notify affected users as required by law.

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5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: Request access to or correction of your data by contacting us.

  • Opt-Out: Unsubscribe from marketing emails using the “unsubscribe” link in our emails.

  • Cookies: Adjust your browser settings to block cookies (note: this may affect site functionality).

  • Deletion: Request deletion of your data, subject to legal retention requirements.

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6. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for their privacy practices and encourage you to review their policies.

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7. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.

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8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on this page with an updated “Last Updated” date.

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9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Accessibility  Statement

Last Updated: March 10, 2025

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At Lakeshore Lighting, we are committed to ensuring our website, lakeshorelights.com, is accessible to all users, including those with disabilities. We aim to provide an inclusive online experience for our Holland, Michigan community and beyond, in alignment with the Web Content Accessibility Guidelines (WCAG) 2.1.

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1. Our Commitment

We strive to make our outdoor lighting services accessible to everyone. While we are in the process of enhancing our website to meet WCAG 2.1 AA standards, we recognize that some areas may not yet be fully accessible. We are working to improve usability for all visitors, including those using assistive technologies like screen readers, keyboard navigation, and voice recognition software.

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2. Current Accessibility Features

  • Our site uses standard HTML and CSS to support compatibility with assistive technologies.

  • We aim to ensure text is readable with sufficient color contrast and resizable fonts.

  • Images on our site, such as our outdoor lighting projects, include alt text where possible to describe content for screen reader users.

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3. Ongoing Efforts

We are committed to the following improvements:

  • Conducting an accessibility audit to identify and address barriers.

  • Training our team on WCAG guidelines to enhance future content.

  • Implementing features like keyboard navigation, ARIA landmarks, and improved form labels to better support assistive technologies.

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4. Feedback and Assistance

If you encounter any accessibility barriers while using our website or need assistance accessing our outdoor lighting services, please reach out to us. We are here to help and welcome your feedback to improve our site.

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